Solution Architect
This role will be based in the Sunnyvale HQ, CA, USA
This role will be based in the Sunnyvale, CA, USA.
Travel: Yes
- Percent: 20%
- Geographic area(s): Throughout the United States and International
Responsibilities:
This position is responsible for
Acting as an Evergent Evangelist to our customers giving them industry perspective, driving
them towards our solution and expanding our product
Defining the solution, the appropriate delivery approach, and the implementation cost;
Managing technical communication flows across multiple teams;
Identity trends and changes in key product areas like payments, billing etc. and drive the
required product enhancements
Guiding in-team communication, conflict resolution, escalation when required, and final
technical decisions;
Understanding product evolution in depth
Communicating directly with customers: making discovery, presenting solutions, and
determining the scope;
Reviewing onsite technical clarifications with customers, and discussing change requests
and resulting timeline and scope fluctuations;
Participating in complex negotiations with customers regarding technical scope
enhancement and cost breakdown; and
Serving as the key technical point of contact for Evergent in the account.
MINIMUM REQUIREMENTS:
Bachelor’s degree in Computer Science or related field plus 10 years of related experience.
SPECIAL REQUIREMENTS:
Must have:
Demonstrate ability and openness to learn and grow
Demonstrated experience working in telecommunications domain and delivering solutions to
a telecommunications company;
Demonstrated proficiency in Solution Architecture and Integration, Requirement Analysis and
System Design, and Business process reengineering;
Demonstrated knowledge of major industry standards: eTOM, SID, TAM, and ITIL etc.;
Knowledge of customer journey’s, fulfillment and billing for several lines of businesses within
telecommunication, media and cable MSO space.
Knowledge of business process and technical capabilities for consumer ,commercial (B2B)
and B2B2C areas
Demonstrated software development experience in at least 3 areas from following:
o eCommerce
o Billing,
o CRM,
o CPQ,
o Product catalog,
o Service Orchestration,
o Provisioning/Activation,
o Rating and Charging
Proven ability to work as part of a team to solve complex technical problems and work with
accounts in complex environments;
Demonstrated ability to maintain a business-like presence and interact professionally with
customers at all organization levels;
Demonstrated well-developed knowledge and understanding of the global
telecommunications marketplace;
Proven test management skills, including involving multiple projects and priorities;
Demonstrated experience with Test Methodologies and Processes; and
Proven Vendor management and Delivery experience.