Solution Architect

 A leading venture capitalist (VC) in Silicon Valley commented that “Evergent is a diamond in the rough”. Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY  and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of 300+professionals. Evergent is recognized as the global leader for Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems.  The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We welcome you to come and meet with us.


This role will be based in the Sunnyvale HQ, CA, USA


This role will be based in the Sunnyvale, CA, USA.

Travel: Yes

- Percent: 20%

- Geographic area(s): Throughout the United States and International


Responsibilities: 

This position is responsible for

 Acting as an Evergent Evangelist to our customers giving them industry perspective, driving

them towards our solution and expanding our product

 Defining the solution, the appropriate delivery approach, and the implementation cost;

 Managing technical communication flows across multiple teams;

 Identity trends and changes in key product areas like payments, billing etc. and drive the

required product enhancements

 Guiding in-team communication, conflict resolution, escalation when required, and final

technical decisions;

 Understanding product evolution in depth

 Communicating directly with customers: making discovery, presenting solutions, and

determining the scope;

 Reviewing onsite technical clarifications with customers, and discussing change requests

and resulting timeline and scope fluctuations;

 Participating in complex negotiations with customers regarding technical scope

enhancement and cost breakdown; and

 Serving as the key technical point of contact for Evergent in the account. 



MINIMUM REQUIREMENTS:

 Bachelor’s degree in Computer Science or related field plus 10 years of related experience. 



SPECIAL REQUIREMENTS:

Must have:

 Demonstrate ability and openness to learn and grow

 Demonstrated experience working in telecommunications domain and delivering solutions to

a telecommunications company;

 Demonstrated proficiency in Solution Architecture and Integration, Requirement Analysis and

System Design, and Business process reengineering;

 Demonstrated knowledge of major industry standards: eTOM, SID, TAM, and ITIL etc.;

 Knowledge of customer journey’s, fulfillment and billing for several lines of businesses within

telecommunication, media and cable MSO space.

 Knowledge of business process and technical capabilities for consumer ,commercial (B2B)

and B2B2C areas

 Demonstrated software development experience in at least 3 areas from following:

o eCommerce

o Billing,

o CRM,

o CPQ,

o Product catalog,

o Service Orchestration,

o Provisioning/Activation,

o Rating and Charging

 Proven ability to work as part of a team to solve complex technical problems and work with

accounts in complex environments;

 Demonstrated ability to maintain a business-like presence and interact professionally with

customers at all organization levels;

 Demonstrated well-developed knowledge and understanding of the global

telecommunications marketplace;

 Proven test management skills, including involving multiple projects and priorities;

 Demonstrated experience with Test Methodologies and Processes; and

 Proven Vendor management and Delivery experience.

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