About the Role

Evergent is searching for an extraordinary person to manage highly complex Tier 1 media and communications accounts across APAC and the Middle East. Successful candidates will possess a proven track record for delivering exceptional outcomes and value for strategic accounts. 

 

Main Responsibilities

• The primary responsibility for the role is to ensure a high level of customer retention and satisfaction with Evergent’s core products and team. You will accomplish this by building trust-based relationships with key stakeholders at existing accounts. 
• Develop and execute an account plan focused on revenue generation from existing accounts within the region. The successful candidate is expected to build a pipeline of new opportunities within the account base.
• Become a trusted advisor and industry expert for your accounts, ensuring a high level of engagement so that our customers extract the maximum possible value from our solutions. 
• Organize and run quarterly business reviews with all accounts to review all aspects of the engagement (i.e., ongoing operations, professional services execution, roadmap sharing). 
• Represent Evergent proudly at all levels with partners and customers, including at industry events and conferences.

Requirements

·         3-5+ years account/project management experience in a SaaS environment, preferably with large M&E and/or telecom/MSO clientels, specifically dealing with Director and C-Level executives but with the ability to forge meaningful relationships at all levels of an organization from the working to the executive level.

·         Thorough understanding of account business strategies, drivers, goals, initiatives, pain points and politics and translating these into account retention or upsell opportunities. 

·         Excellent ability to anticipate the landscape at an account and understand how Evergent is positioned within that account. Demonstrate excellent networking skills to identify the right customer stakeholders and build connections quickly to manage perceptions and ensure that Evergent is always seen in a favourable light.

·         Ability to oversee engagement progress and act as an escalation point for key customer concerns and issues. Account Managers are expected to be on top of their accounts and spot/fix any issues before they escalate or become bigger issues.

·         Maintain a high level of communication with customers and internal stakeholders to effectively manage expectations and build confidence. You will be seen as the person who owns the account internally and gets things done.

·         Excellent presentation and documentation skills with attention to details like visual presentation, esthetics, spelling and grammar. 

·         A proven track record of identifying and qualifying upsell opportunities and working with a cross functional team to bring them those opportunities to closure.

·         Proven ability to work in an entrepreneurial, fast-paced global company. This is not a 9 to 5 job and to be a truly great Account Manager you will need to be flexible with your working hours and relish working under pressure. 

·         Customer first while focusing on constant value creation. 

·         BA/BS in Business, Computer Science, Engineering, or a related field.

Travel

·         This role requires some travel, at times reaching 40-50%