We are a global leader in revenue and customer management that helps leading communication, media, and entertainment companies reduce time to market for products and services, simplify complex monetization models, and run back-office processes more efficiently. We manage over 600m user accounts in 180 countries worldwide. Our customers include global media companies such as AT&T, Warner Media, SingTel, and Etisalat, and leading media companies such as FOX and Sony Entertainment Television. We are headquartered in Sunnyvale, California, and have offices in San Diego and Los Angeles and internationally in Australia, Canada, India, Japan, and Singapore.

Evergent is searching for an extraordinary Director of Account to expand the media and communications accounts. Successful candidates will possess a proven track record for delivering exceptional outcomes and value for strategic accounts.

Main Responsibilities

• The primary responsibility for the role is to ensure a high level of customer

growth and satisfaction with Evergent’s core products and team. You will accomplish this by building trust-based relationships with key stakeholders at existing accounts.

• Develop and execute an account plan focused on revenue generation from existing accounts within the region. The successful candidate is expected to build a pipeline of new opportunities within the account base.

• Become a trusted advisor and industry expert for your accounts, ensuring

a high level of engagement so that our customers extract the maximum

possible value from our solutions.

• Organize and run quarterly business reviews with all accounts to review

all aspects of the engagement (i.e., ongoing operations, professional

services execution, roadmap sharing).

• Represent Evergent proudly at all levels with partners and customers,

including at industry events and conferences.

Requirements

Requirements:

• 7-10+ years account management experience in a SaaS environment,

preferably with large M&E and/or telecom/MSO clienteles, specifically

collaborating with Director and C-Level executives.

• Ability to build relationships at all levels of an organization from the

working to the executive level.

• Thorough understanding of account business strategies, drivers, goals,

initiatives, pain points, and politics and translating these into account

retention or upsell opportunities.

• Excellent ability to anticipate the landscape at an account and understand

how Evergent is positioned within that account.

• Demonstrate excellent networking skills to identify the right customer

stakeholders and build connections quickly to manage perceptions

• Ability to oversee engagement progress and act as an escalation point for key customer concerns and issues. Account Managers are expected to be on top of their accounts and spot/fix any issues before they escalate or become bigger issues.

• Maintain a high level of communication with customers and internal stakeholders to effectively manage expectations and build confidence.

You will be seen as the person who owns the account internally and gets

things are done.

• Excellent presentation and documentation skills with attention to details

like visual presentation, esthetics, spelling, and grammar.

• A proven track record of identifying and qualifying to upsell opportunities,

mapping opportunities to the solution and working with a cross-functional

team to bring those opportunities to closure.

• Proven ability to work in an entrepreneurial, fast-paced global company.

Flexible with your working hours and relish working under pressure.

• Customer-first while focusing on constant value creation.

• BA/BS in Business, Computer Science, Engineering, or a related field.