A leading venture capitalist (VC) in Silicon Valley commented that “Evergent is a diamond in the rough”. Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY  and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of 300+professionals. Evergent is recognized as the global leader for Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems.  The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We welcome you to come and meet with us.

We are looking for 3-6 years of Application/Technical Support Analyst who specialized in development, QA and understand business process. This position is responsible for coordinating the E2E SDLC life cycle of all projects. He/she will coordinate with teams and resolve all complex application and system issues and provide required RCAs.

Roles and Responsibilities

•         Design and maintain expertise in flow of application process and systems related to projects.

•         Administer and resolve applications issues, provide updates and perform root cause analysis.

•         Develop, sustain and evaluate delegated business processes and related applications.

•         Supervise all alerts related to application and system procedures and provide services proactively.

•         Maintain good professional relationships with counterparts of engineering and customer support departments.

•         Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.

•         Perform root cause assessment and debug all issues on server domain, and availability of applications. • Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.

•         Provide support and identify all issues and prepare appropriate documentation all issues and solutions.

•         Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

•         Identify and provide resolutions ranging in complexity from medium to high. Design and maintain expertise in flow of application process and systems related to company.

•         Responsible for executing, monitoring of all kind of batch jobs

•         Good knowledge on DevOps tools and processes.

•         Good understanding of Java web objects with good SQL and Oracle skills

•         Possess good communication and client facing skills.

•         Quick learner with good, uncomplaining attitude.

•         Self-driven person with an ability to build relations and work with cross cultural teams.

•         Flexibility to adapt to different areas of working and must not be too finicky about area of work.

•         Ensuring that the code follows the industry standard specification

•         Able to perform unit test and prepare a test report

•         Coordinating and working with QA during SIT phase • Ensuring code scalability and performance.

•         Flexible to work in all shifts in round robin schedule.

Preferred Skills

•         Excellent analytical and problem-solving skills & understanding of SDLC

•         Practical experience of Windows Server, SQL Server, IIS and networking

•         Ability to work both independently and as part of a team