Gist About Company: Evergent Technologies is an industry leader in managing customer subscription and billing for Telecom & OTT. Over-the-top (OTT) is the streaming of media services offered directly to viewers via the Internet.  Our software enables video providers across digital media platforms to track & collect payments from subscribers and distribute royalties to partners. 

A leading venture capitalist (VC) in Silicon Valley commented that “Evergent is a diamond in the rough”. Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of 300+professionals. Evergent is recognized as the global leader for Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems.  The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We welcome you to come and meet with us.

Required Skills & Responsibilities 

·         Strong analytical thinking.

·         Good knowledge of Windows, Linux

·         Creating the tickets based on priority and assigning them to teams and follow up accordingly.

·         Strong writing skills to maintain organized documentation

·         Documentation and reporting of all the incidents and accordingly update in confluence (KEDB)

·         Monitoring servers performance and services status on Newrelic/Grafana/ELK/Site24x7 monitoring tool

·         Knowledge of ticking tools (Jira, ServiceNow)

·         Preparing Monthly KPI/Miscellaneous reports and share as per

·         Taking Initiative to Service Affecting Cases and coordinating with internal teams to restore/Fix/Mitigate the issue

·         Reporting the issues to the client and open the bridge/Join the bridge and note down the timelines.

·         Connect with higher Levels for earlier restoration as per the Escalation Matrix

·         Perform daily system monitoring, verify the integrity and availability of all server resources, systems and reviewing system and application logs, and verifying the completion of scheduled jobs(batch jobs) critical.

·         Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision

·         Ensured that the SLAs were properly met and played a crucial role in problem resolution by offering the quickest response times while coordinating with multiple teams

·         Assigned duties should be performed in a timely and accurate manner.

·         Follow up on the issue that has been escalated to internal/External teams until the issue is fixed