BSS: Business Process Architecture

A leading venture capitalist (VC) in Silicon Valley commented that “Evergent is a diamond in the rough”. Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of 300+professionals. Evergent is recognized as the global leader for Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems. The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We welcome you to come and meet with us.

Define "to-be" business processes touched by the applicable Project to meet key objectives.
Identify process scope for re-design/improvement.

Conduct assessment of existing processes and create target processes.

Conduct analysis of existing processes to understand key issues and challenges.

Alignment of "to-be" business process design with solution architecture and functionality to maximise OOB usefulness.

Align TO-BE processes with high level design.

Ensure that the proposed solution will support business stakeholders to reach the desired “To-Be” business process state.

Develop TO-BE processes and design so that the handover of processes at the end of the Project to BU.

Document the Holistic high-level business impact/desired "To-Be" business state (documented as part of the Solution Document).

Conduct process validation workshops.

Additional information.

To manage, maintain, design, streamline existing business processes and provide support to change management.
To prepare, review & assess business processes for each project and its impact to BSS and BAU operations.
Coordinate and liaise with all business & operations stakeholders for input, reviews & sign-off.

The process will aim to reduce project costs by improving efficiency, mitigating risks, and optimizing resources by identifying end-to-end business processes.
All business process impacts are identified, mapped & aligned with all stakeholders as per the projects & final deliverables are accepted/passed by the stakeholders.

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