Technical Program Manager

A leading venture capitalist (VC) in Silicon Valley commented that “Evergent is a diamond in the rough”. Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY  and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of 300+professionals. Evergent is recognized as the global leader for Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems.  The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We welcome you to come and meet with us.



Experience:  8-12 years of experience

Domain:        Preferably Telecom and OTT

Job Title:  Technical Program Manager

Location:  Mumbai


Roles and Responsibilities:  

  • Build trust and focus on 100% customer satisfaction for large, complex Evergent engagements

  • Independently responsible for end-to-end planning and execution of one or more medium complexity project(s) and/or Agile teams. Day-to-day interaction with customers and provide accountability for tracking scope, schedule, budget, risks, deployments, and communications for projects, initiatives, and smaller programs.

  • Effectively communicates and addresses obstacles delaying projects from delivering against objectives.

  • Effective communication is showcased in reporting, notes, documentation, FAQs, escalations, and more.

  • Builds effective Partner/Customer relationships through effective communication and facilitation.

  • As Scrum coach, coaches multiple teams through the software development life cycle using Agile, Scrum, and Lean practices and works cross-functionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems.

  • Demonstrated curiosity and ability to understand architectural and technical aspects 

  • Role Model program/project artifacts

  • Lead role for PM relevant improvement initiatives

  • Technical Solution skills to work with Architects, Technical resources for helping discuss and formulate solutions

  • Responsible for the quality assurance and overall integrity of the program.

  • Monitors teams to make sure goals and objectives are being kept.

  • Scheduling and leading project meetings.

  • Works with technical teams understands technical issues to convey and discuss with the client and internal teams (as necessary), and helps in the resolution

  • Strong technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences, including facilitating technical design discussions.

  • Commercially aware with a proven ability to recognize opportunities for account growth. 

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