Gist About Company: Evergent Technologies is industry leader in managing the customer subscription and billing for Telecom & OTT. Over-the-top (OTT) is streaming of media services offered directly to viewers via the Internet.  Our software enables video providers across the digital media platforms to track & collect payments from subscribers and distribute royalties to partners. 

A leading venture capitalist (VC) in Silicon Valley commented that “Evergent is a diamond in the rough”. Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of 300+professionals. Evergent is recognized as the global leader for Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems.  The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We welcome you to come and meet with us. 

Job Summary: Evergent, a leading provider of cloud-based subscriber management and billing solutions, is seeking a Technical Delivery Director for its India location. The ideal candidate will have expertise in client interactions, Program management technical delivery management, risk management, issue resolution, escalation management, roadmap planning, change request management, and a strong background in delivery.

Responsibilities:

·         Manage technical projects from conception to deployment, ensuring on-time delivery of high-quality results.

·        Coordinate with clients to comprehend their technical needs and oversee the delivery of solutions that meet those needs.

·        Ensure that a team of software engineers has the necessary tools, resources, and support to be successful.

·        Develop and maintain strong client relationships, acting as a contact point for technical questions and concerns.

·        Collaborate with cross-functional teams to ensure timely and cost-effective project delivery.

·        Identify and mitigate project risks, proactively identifying and resolving problems that may arise throughout the project's duration.

·        Continuously monitor the project's progress, tracking milestones and providing stakeholders with regular updates.

·        Develop a culture of innovation by encouraging team members to come up with inventive solutions to complex technical problems.

·        Manage issue resolution and escalation management process.

·        Implement and enforce best practices for project management, including Agile methodologies and project management software such as JIRA.

 Should be flexible to work in EST time zone  

Requirements:

·         Bachelor's degree in Computer Science or related field.Minimum of 15 years of experience in Delivery and Engagement management, with at least 8 years of experience in a program / Delivery management role. Proven track record of successfully delivering complex technical projects on time and within budget.

·        Strong experience in client interactions and building client relationships.

·        Excellent communication skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.

·        Strong leadership skills, with the ability to motivate and inspire a team of software engineers.

·        Experience with Agile methodologies and project management tools such as JIRA.

·        Ability to work independently and manage multiple projects simultaneously