A leading venture capitalist (VC) in Silicon Valley commented that “Evergent is a diamond in the rough”. Evergent today manages over 560M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of 300+professionals. Evergent is recognized as the global leader for Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems. The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We welcome you to come and meet with us. Summary: Lead the design, implementation, and management of a scalable, high-performance infrastructure to support Evergent's SaaS platform. Ensure the platform’s high availability, security, and efficiency in cloudbased services. Key Responsibilities: Strategic Leadership: • Develop a long-term infrastructure roadmap aligned with business goals. • Engage in executive-level discussions to influence technology strategies. • Collaborate across departments to ensure the infrastructure supports product development, sales, and customer success efforts. Cloud Infrastructure Management: • Design and manage multi-cloud or hybrid cloud architectures. • Implement best practices for resource allocation, cost efficiency, and performance tuning in the cloud. • Maintain strong relationships with cloud service providers. Scalability and Performance: • Architect systems to accommodate rapid growth and traffic fluctuations. • Deploy auto-scaling and load-balancing solutions. • Conduct regular performance audits and address system bottlenecks. Security and Compliance: • Establish and enforce security policies and protocols. • Ensure compliance with industry standards (e.g., SOC 2, ISO 27001, GDPR). • Perform regular security audits and penetration tests. • Manage identity and access control systems. DevOps and CI/CD: • Cultivate a DevOps culture within the organization. • Implement and maintain CI/CD pipelines for efficient and reliable deployments. • Promote infrastructure-as-code practices throughout the team. Monitoring and Incident Management: • Oversee system monitoring and implement effective incident management processes. • Ensure the quick resolution of issues and continuous improvement of infrastructure reliability. • Implement robust monitoring and alerting systems • Develop and maintain an incident response plan • Lead post-incident reviews and apply preventive actions Database Management: • Manage database architecture, performance, and scaling • Implement data replication and backup strategies • Ensure data integrity and optimize query performance Vendor Management: • Evaluate and select infrastructure tools and services • Negotiate contracts and manage relationships with technology vendors • Stay updated on emerging technologies and assess their potential value Cost Management: • Optimize infrastructure spending while maintaining performance and reliability • Provide leadership with regular cost analysis reports and forecasts • Implement FinOps practices for cloud cost management Documentation and Knowledge Management: • Ensure comprehensive documentation of infrastructure components, processes, and policies • Foster knowledge-sharing practices within the team and across the organization Cross-functional Collaboration: • Collaborate closely with software development teams to support new feature launches. • Work with customer support to resolve infrastructure-related issues • Partner with data science teams to support data processing and analytics needs Reporting and Communication: • Deliver regular updates to executive leadership on infrastructure performance, ongoing projects, and potential risks • Communicate clearly with both technical and non-technical stakeholders Requirements: • Bachelor's degree in Computer Science or a related field • 12+ years of experience in IT infrastructure management, ideally within SaaS environments • Deep understanding of cloud platforms, containerization, and orchestration • Proficiency in infrastructure-as-code and automation tools • Strong problem-solving and communication skills • Proven experience in team leadership and project management

Experience: 12+ yr