We seek a skilled Amazon Connect Development Expert with a strong background in building

and deploying cloud-based contact center solutions using AWS services. The ideal candidate

will have hands-on experience with Amazon Connect, Amazon Lex, AWS Lambda, and

Amazon Q / Bedrock and a good understanding of other AWS services for supporting real-time

and data-driven applications.

Key Responsibilities:

● Design, develop, and deploy cloud-native contact center solutions using Amazon

Connect.

● Integrate conversational AI using Amazon Lex to create intelligent IVR flows.

● Develop and manage backend logic using AWS Lambda for real-time data processing

and orchestration.

● Leverage Amazon Q or Amazon Bedrock to enhance conversational AI experiences

with generative AI capabilities.

● Collaborate with cross-functional teams to gather requirements and deliver end-to-end

contact center solutions.

● Ensure scalability, security, and high availability of the solution using AWS best

practices.

● Monitor application performance and troubleshoot issues using tools like Amazon

CloudWatch.

Mandatory Skills:

● Amazon Connect – Deep knowledge of contact flow design, routing profiles, and

integrations.

● Amazon Lex – Experience in building and deploying chatbots for voice and chat

interfaces.

● AWS Lambda – Proficient in writing serverless functions (Node.js, Python, or similar).

● Amazon Q / Amazon Bedrock – Experience in integrating generative AI into customer

support workflows.

● Proficiency in Node.js or Python.

Good to Have Skills:

● Amazon DynamoDB – Working knowledge of NoSQL data modeling and querying.

● Amazon S3 – Familiarity with data storage and management for call recordings and

logs.

● Amazon CloudWatch – Experience in monitoring, logging, and setting up alerts.

● AWS Secrets Manager – Managing secure access to APIs and backend services.

● Amazon Kinesis – Real-time data streaming and analytics for contact center data.

● Amazon EventBridge – Event-driven application design and service integrations.

● Amazon API Gateway – Building and managing secure APIs for external integration.

Qualifications:

● Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent

experience).

● Minimum of 3 years of relevant experience with Amazon Connect and associated AWS

services.

● AWS Certification(s) (e.g., AWS Certified Developer, AWS Certified Solutions Architect)

is a plus.

Preferred Traits:

● Strong analytical and problem-solving skills.

● Excellent communication and documentation abilities.

● Comfortable working in Agile/Scrum environments.